Refund policy

Return & Refund Policy – Krenvix

Last Updated: October 20, 2026

At Krenvix, we want you to understand your options if you need to cancel an order, return an item, or request a refund. Please review the terms below before making a purchase.

1. Order Cancellation

For unpaid orders, you may cancel the order directly where that option is available or contact our customer service team.

For paid orders, please contact service@krenvix.com as soon as possible, preferably within 48 hours of placing your order.

Cancellation is available only if we can stop the order before fulfillment or dispatch. A request submitted within 48 hours does not guarantee cancellation if fulfillment has already begun.

If cancellation is confirmed, we will issue a full refund to your original payment method. If your order has already shipped, you may request a return under the terms below.

2. Our 30-Day Return Policy

You may request a return within 30 calendar days after delivery if you change your mind or select an unsuitable size or style.

To qualify for an ordinary return:

• The item must be unused, unworn, unwashed, and in its original condition.

• Footwear may be briefly tried on indoors on a clean surface, provided it shows no signs of wear.

• Original tags, accessories, and packaging must be included.

• You must provide an order number or other proof of purchase.

Items showing outdoor wear, accidental damage, or alterations may be ineligible for an ordinary return.

These conditions do not prevent you from reporting a faulty, damaged, incorrect, or misdescribed item.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, is defective, differs materially from its description, or is not what you ordered, contact us promptly at service@krenvix.com.

We recommend reporting visible delivery problems within 7 days so we can investigate quickly. This is a recommended reporting period and does not remove any rights you have under applicable law, including rights relating to faults discovered later.

Please provide:

• Your order number

• A description of the problem

• Clear photographs, where reasonably available

If we confirm a product fault or an error on our part, we will provide an appropriate replacement or refund and cover any necessary return shipping costs. We will explain whether the item needs to be returned.

4. How to Request a Return

Email service@krenvix.com with your order number, the email address used at checkout, and your reason for requesting a return.

Our customer service team will review your request and provide the applicable return address and instructions.

Please contact us before sending an item back. Unannounced returns may delay identification and processing of your order.

After receiving return instructions, please dispatch the item within 14 calendar days, unless we agree otherwise or applicable law provides a different period.

The registered business address listed below is not automatically a return facility. Only send returns to an address confirmed by our customer service team.

5. Return Shipping Costs

For returns due to a change of mind, an unsuitable size selected by the customer, or another personal preference, the customer is responsible for return shipping costs.

For confirmed defective, damaged, or incorrect items caused by our error, Krenvix will cover the necessary return shipping costs. Please contact us before purchasing return postage so we can arrange the return or confirm reimbursement.

Original delivery charges are generally not refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

We recommend keeping your postage receipt and using a tracked shipping service.

6. Refund Processing

Once we receive and inspect a returned item, we will notify you by email of the outcome. Where no return is required, we will confirm the refund decision by email.

Approved refunds will:

• Be issued to the original payment method

• Reflect the amount actually paid for the returned item after applicable discounts

• Usually be processed within 5–10 business days after approval

Your bank or payment provider may require additional time to post the refund. Where applicable law requires an earlier refund, that deadline will apply.

If a return is declined, we will explain the reason and discuss the available options with you.

7. Exchanges

If you would like a different size or style, contact us before returning your item.

Exchanges depend on return eligibility and stock availability. If a direct exchange is unavailable, we can explain how to return an eligible item and place a new order.

8. Late or Missing Refunds

If you have received a refund confirmation but cannot see the funds:

• Check the original payment account.

• Contact your bank or payment provider about its posting time.

• Contact service@krenvix.com if the refund remains missing after the stated processing period.

Please include your order number so we can investigate.

9. Product Guarantees and Consumer Rights

If an express product guarantee was offered when you placed your order, we will honor its stated terms. A later policy update will not retrospectively shorten an existing guarantee.

This policy does not exclude or limit mandatory consumer rights, including any applicable cancellation rights or remedies for faulty, incorrect, or misdescribed goods.

10. Contact Us

Brand Name: Krenvix
Website: https://krenvix.com
Website Operator: CLOUTCREW LTD
Business License Entity: CLOUTCREW LTD
Registered Address: 1607 E 12th St, Pueblo, CO 81001, United States
Customer Service Email: service@krenvix.com
Customer Service Phone: +1 719-283-8636